The call agent that never clocks off.
Samwada handles the reminder calls, follow-ups, and FAQ questions your agents answer every day — using your own documents, at any hour, for a fraction of the cost of a human agent.
No contract to start — pilots run on a real slice of your call volume.
Three call workflows, done reliably
1. Reminder calls
Samwada places outbound calls to remind customers of a payment due date, appointment, or renewal, in a natural conversational tone.
- Payments
- Appointments
- Renewals
2. Follow-up calls
Checks in with a customer after a service or purchase, asks a short set of questions, and logs the response.
- Post-service check-ins
- Feedback
- Retention
3. FAQ from your documents
Upload a FAQ document, policy sheet, or knowledge base — Samwada answers inbound customer questions from it directly, without guessing.
- Document upload
- Accurate answers
- Self-updatable
4. When it can't resolve something
If a question isn't covered by the document, or a call needs a human, Samwada logs it and notifies your team right away.
- No guessing
- Team notified
- Caller reassured
Everything a call-agent shift does, minus the headcount
Natural conversations
Customers talk to Samwada the way they'd talk to an agent — no menus, no "press 1."
Outbound reminders & follow-ups
Runs scheduled reminder and follow-up call campaigns without an agent dialling manually.
Document-based FAQ
Answers customer questions straight from your uploaded FAQ or policy document — update it any time.
Call log dashboard
Transcripts and outcomes for every call, organized by workflow, reviewable like a supervisor would.
Built for companies already running call agents
If you're paying agents to make reminder calls, follow up with customers, or answer the same FAQs on repeat, Samwada pays for itself fast.
- Lending, insurance & collections
- Healthcare & education follow-ups
- D2C & service businesses
- Anyone outsourcing a BPO team
- Any company with a written FAQ
Your data, your rules, a human always in reach
Samwada is built to sit inside an existing call operation, not replace your judgment about it.
Answers only from your documents
Samwada won't improvise outside what you've uploaded — anything else gets escalated, not guessed.
You control what it can say
Scripts, tone, and knowledge base are set and reviewed by your team before anything goes live.
A human is always one step away
Every unresolved call is logged and routed to your team immediately — nothing sits silently unanswered.
Pay for the call minutes you actually use
Usage-based pricing that scales the way agent costs do — not a flat enterprise contract.
Starter
One call workflow — reminders, follow-ups, or FAQ support — with one uploaded knowledge base. Ideal for testing on a slice of your call volume.
Growth
All call workflows together, multiple knowledge bases, custom scripts, priority support — for replacing a larger share of agent workload.
Indicative pricing for pilot companies — final rates depend on call volume and workflow mix.
Questions? Answered.
English, Hindi, and Hinglish conversations, so your customers can speak however they naturally would.
You upload your FAQ, policy sheet, or knowledge base document, and Samwada answers customer calls directly from it — re-upload any time to keep it current.
Yes — reminder and follow-up calls can be scheduled to go out automatically at the times you set, without an agent dialling manually.
Samwada doesn't guess — it logs the call and notifies your team so a human can follow up.
Pilot companies are typically live within a few days — uploading your documents and setting up the first call workflow is most of the work.
Ready to take work off your agents?
Tell us which calls your agents make most — reminders, follow-ups, or FAQs — and we'll set up a free pilot on a real slice of your call volume.